Privacy Policy | Fan & Foo

About us

Fan & Foo is operated by Erin and Shelley as a private collection of carefully selected pre-loved contemporary and designer ladies' fashion. We are private individuals, not a business or registered enterprise. This policy explains how we handle the personal information you share with us when visiting or purchasing from fanfoo.au.

Questions about this policy? Reach us at info@fanfoo.au.

Information we collect

We collect personal information in three circumstances:

Purchases — name, email address, shipping address, and billing information. Payment card details are handled directly by Stripe and are never seen or stored by us.
Newsletter subscriptions — email address and optional name when you sign up to be notified of new arrivals.
Customer enquiries — contact details and message content when you reach out via our contact form.

We also collect basic browsing data (page views, referral source) to understand how the site is used. No individual tracking or advertising profiles are built.

How we use your information

To fulfil your order and arrange delivery or collection.
To send order confirmation and shipping updates.
To send newsletter notifications about new arrivals (subscribers only).
To respond to your enquiries about pieces.
To improve the site experience.

We do not sell, share, or rent your personal information to third parties.

Third-party services

We use the following trusted services to operate the site:

Stripe — payment processing.
Vercel — website hosting.
Resend — transactional and notification email delivery.

Each service operates under its own privacy policy. We share only the minimum information required for each service to function.

Data retention

Order records are retained for a minimum of five years for accounting purposes. Subscriber lists are maintained until you unsubscribe or request deletion. You may request access, correction, or removal of your personal information at any time by emailing info@fanfoo.au. We will respond within a reasonable timeframe.

Changes to this policy

We may update this policy from time to time. Any changes will be published on this page with a revised date. Continued use of the site after changes constitutes acceptance of the updated policy.